Shipping policy

Shipping Policy

Effective Date: 13 July 2026

Thank you for shopping with GB Spray Bottles. This Shipping Policy explains how we process, dispatch, and deliver your orders.

Order Processing

  • Orders are processed Monday to Friday (excluding UK public holidays).

  • Orders placed before our daily cut-off time are usually processed on the same working day.

  • Orders placed after the cut-off time, on weekends, or on public holidays will be processed on the next working day.

  • During busy periods, processing times may be slightly longer.

Delivery Areas

We currently deliver throughout the United Kingdom.

If international shipping becomes available, eligible destinations will be shown during checkout.

Delivery Methods

We use trusted courier services and postal providers to deliver your order safely and efficiently.

The courier used may vary depending on:

  • Order size

  • Delivery location

  • Product type

  • Service availability

Delivery Times

Estimated delivery times are:

  • Standard UK Delivery: 2–5 working days

  • Express Delivery (where available): 1–2 working days

Delivery times are estimates and are not guaranteed.

Shipping Costs

Shipping charges are calculated during checkout and displayed before payment is completed.

From time to time we may offer:

  • Free delivery promotions

  • Discounted shipping

  • Promotional delivery offers

These offers are subject to change without notice.

Order Tracking

Where available, you will receive a shipping confirmation email containing your tracking information once your order has been dispatched.

Please allow up to 24 hours for tracking information to become active.

Delivery Delays

While we aim to deliver all orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our reasonable control, including:

  • Severe weather

  • Courier delays

  • Industrial action

  • High seasonal demand

  • Road closures

  • Customs procedures (for international orders)

We appreciate your patience if delays occur.

Incorrect Delivery Information

Please ensure your delivery address is accurate before placing your order.

We cannot accept responsibility for delays or additional delivery costs resulting from incorrect or incomplete address information provided at checkout.

Failed Deliveries

If a delivery attempt is unsuccessful, the courier may:

  • Leave your parcel in a designated safe place (where authorised)

  • Deliver to a neighbour (where permitted)

  • Leave a calling card with collection or redelivery instructions

If a parcel is returned to us because it was unclaimed or the address provided was incorrect, additional delivery charges may apply to resend the order.

Damaged Deliveries

If your parcel arrives damaged:

  • Please inspect it as soon as possible.

  • Contact us within 48 hours of delivery.

  • Include photographs of:

    • The packaging

    • The damaged item(s)

    • The shipping label (if possible)

We will investigate and work with you to resolve the issue as quickly as possible.

Missing or Lost Parcels

If your order has not arrived within the estimated delivery timeframe, please contact us.

We will investigate the shipment with the courier and keep you informed throughout the process.

Where appropriate, we will arrange a replacement or refund in accordance with your statutory rights under UK consumer law.

Multiple Shipments

For larger orders or products stored at different locations, your order may arrive in separate deliveries.

There will be no additional shipping charge unless clearly stated before checkout.

Delivery Restrictions

Certain products may have delivery restrictions based on:

  • Delivery location

  • Courier regulations

  • Product size or weight

If we are unable to fulfil your order, we will contact you promptly and issue a full refund where applicable.

Contact Us

If you have any questions about your delivery or shipping, please contact us through the contact details provided on our Contact Us page.

We are always happy to assist you.